Shipping Policy

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends, Mondays and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping Rates

Orders under $35.00 will ship for $9.99

Orders Over $35.00 will ship for $6.99

Orders Over $75.00 will ship for Free

Local delivery

Local delivery is available for locations within 10 miles of Old Town Square Fort Collins

Deliveries are made Tuesday though Friday from 9:00am to 5:00pm. Please contact us to let us know when delivery can be made. Deliveries will not be left outside of location but will need to be received by an individual at location. 

In-store pickup

You can skip the shipping fees with free local pickup at 1 Old Town Square #103 Fort Collins, CO. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. Orders based on our holiday catalog may take 5 to 7 days.  We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are Tuesday through Friday 11:00am to 6:00pm. Please have your order confirmation email with you when you come.

International Shipping

Shipping in continental US only.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at customerservice@oldtownmountainman.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

In the event that your order arrives damaged in any way, please email us as soon as possible at customerservice@oldtownmountainman.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at customerservice@oldtownmountainman.com